The Palm oil responses - Quorn foods

I contacted Quorn about a week ago and had no response until today when, strangely, they sent a letter. Don't understand why but never the less at less they did respond. I have copied the letter word for word below.

Dear Steph

Thank you for your e-mail. As stated on our website, at Quorn we try to keep our use of palm oil to a minimum, however where we do use it we have agreements with all our suppliers to use sustainable palm oil.

We use palm oil only where there is no current, suitable alternative however the majority of our products use oils such as rapeseed or sunflower, or no oils at all. All of our mince, pieces, strips, fillets and Deli range do not contain any vegetable oils and products such as our nuggets, escalope and goujons use sunflower or rapeseed oil.

Sustainable palm oil is produced from plantations and small holdings where the palm oil trees have not been planted on any area of deforestation or marshland, and therefore does not impact on the environment.

Sustainable palm oil can be certified by organisations such as the Roundtable for Sustainable Palm Oil (RSPO), which gives assurance that the palm oil has not come from any plantations or small holding where deforestation has occured.

The Mass Balance scheme ensures that the majority of the palm oil is from a sustainable source.
The Segregated scheme ensures that the sustainable palm has been fully segregated from plantation to processor, but will be a combination from many plantations.

Where we do use palm oil, we use certified sustainable palm from both mass balance and segregated schemes, with our aim to be using 100% segregated by the end of 2014.

We would like to reassure you that we are committed to responsible sourcing.

With regard to the use of pure palm oil, the majority is palm oil with a very small percentage of palm oil fractions such as medium chain triglycerides.

Kind Regards

Consumer Care Team